Happy to Help! |
 "I
just wanted to let you know how lucky you
are to have an employee like Dan. His
knowledge and willingness to help is
exceptional!"
Michael J. Reilly
ETA Systems
"You are always prompt in taking care of our needs
and I greatly appreciate it! I know you all are busy
but we always feel like we get the fastest service!"
Michael Wells
Weisman/Hunter
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Technical Support
& Trainingyle9">Multiple
Support Options
At RASTRAC.net, we understand that users benefit from a
variety of support and training options. Whether you are a
first time RASTRAC.net user or an experienced IT professional, we
have the support option that is right for you. For all of our customers,
we offer:
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Online Knowledge Base |
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Extension Help Files |
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Telephone and Email Support |
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Individual Product Training |
Support
Team
 RASTRAC.net
Technicians
You will have access to a very strong, proven technical
team who are very familiar with most common problems that other
users encounter. 15 years of experience in technical
support, will give you confidence that your problems will be
solved efficiently if they arise. In most cases, you can expect
your support problems to be solved within 24 hours. If the issue
requires further attention your problem will be automatically
referred back to the developers for examination.
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Advanced support |
 Product
Training
Product training is tailored to your company
needs and resources. You may require on-site
training, or prefer to send your employees
to RASTRAC.net. This training can also be
offered to a local installer. Spanish
interpreters are available if required.
Ongoing customer support is also provided
via dedicated telephone and
email.
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