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Happy to Help!

"I just wanted to let you know how lucky you are to have an employee like Dan. His knowledge and willingness to help is exceptional!"

Michael J. Reilly
ETA Systems

"You are always prompt in taking care of our needs and I greatly appreciate it! I know you all are busy but we always feel like we get the fastest service!"

Michael Wells
Weisman/Hunter

 

Technical Support & Trainingyle9">Multiple Support Options
At RASTRAC.net, we understand that users benefit from a variety of support and training options.  Whether you are a first time RASTRAC.net user or an experienced IT professional, we have the support option that is right for you.  For all of our customers, we offer:
 

Online Knowledge Base

Extension Help Files

Telephone and Email Support

Individual Product Training

Support Team

RASTRAC.net Technicians
You will have access to a very strong, proven technical team who are very familiar with most common problems that other users encounter. 15 years of experience in technical support, will give you confidence that your problems will be solved efficiently if they arise. In most cases, you can expect your support problems to be solved within 24 hours. If the issue requires further attention your problem will be automatically referred back to the developers for examination.

Advanced support

Product Training

Product training is tailored to your company needs and resources. You may require on-site training, or prefer to send your employees to RASTRAC.net. This training can also be offered to a local installer. Spanish interpreters are available if required. Ongoing customer support is also provided via dedicated telephone and email.  

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